Edited by Anwar Shah
The globalization of information—satellite TV, internet, phone
and fax—serve to enhance citizens' awareness of their rights,
obligations, options and alternatives and strengthens demands for
greater accountability from the public sector. However, the power of
accountability is significantly reduced if citizens are unable to
measure their government's performance in a meaningful way, which
is precisely the topic of this timely book. The abstract concept of
"government performance" can only be an effective tool in
public debate when there are concrete statistics measuring performance
and benchmarks against which current indicators can be compared.
Public Services Delivery offers a comprehensive view of
government performance measurement. The first part examines systems or
frameworks for measuring the performance of government at the national
level and at local levels of government. The second part of the book
focuses on particular sectors that form the core of essential
government services: health, education, welfare, waste disposal, and
This book provides powerful tools to:
- development practitioners to evaluate projects,
- to policymakers to reform their government's policies, and
- to public interest groups that wish to pressure their government
for improvements in government services.
- Shipping Weight: 0.82 lbs (0.37 kgs)
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